GLOBAL CRUISE SUSPENSION

NEW enhancements made to Future Cruise Credit (FCC) redemption processes on Cruising Power: Claim FCCs instantly, submit multiple FCCs in the one name and share the value of FCCs across multiple clients in the same booking. Applicable to FCCs issued through Global Suspension or Cruise with Confidence only.

Royal Caribbean Cruises Ltd. Extends Global Suspension of Cruising

Due to the impact of the coronavirus pandemic, RCL Cruises Ltd has suspended the following sailings:

Brand Ship Suspension Dates Lift & Shift Available
Royal Caribbean All ship and sail dates (exception of Quantum, Odyssey, Adventure and Vision of the Seas sailings) Through to and including 30th June 2021 On or before 22nd April 2021
Royal Caribbean Spectrum of the Seas sailing from China 30th April – 26th May 2021 On or before 22nd April 2021
Royal Caribbean Voyager of the Seas sailing from China 29th April – 27th May 2021 On or before 22nd April 2021
Royal Caribbean Navigator of the Seas sailings from Fort Lauderdale 15th October 2021 – 29th April 2022 Not applicable
Royal Caribbean Anthem of the Seas sailings from Southampton 4th June – 29th August 2021 Must be completed by 5th April 2021
Royal Caribbean Jewel of the Seas sailings from Northern Europe, and Boston, USA 7th June –31st October 2021 Must be completed by 8th April 2021
Royal Caribbean All ship and sail dates (exception of Quantum sailing from Singapore. Spectrum & Voyager Sailing from China and Odyssey sailing from Haifa, Israel) Through to and including 31st May 2021 Must be completed by 23rd March 2021
Royal Caribbean Odyssey of the Seas sailing from Rome Through to and including 28th October 2021 Option Expired
Royal Caribbean Quantum of the Seas 25th April - 14th October 2021 Option Expired
Royal Caribbean Adventure of the Seas sailings from Barcelona 5th June – 14th October 2021 Not applicable
Celebrity All ships and sail dates (exception of Celebrity Apex sailing from Athens and Celebrity Millennium sailings from St. Maarten) Through to and including 30th June 2021 Must be completed by 22nd April 2021
Azamara Azamara Quest Through to and including 2nd October 2021 Must be completed by 12th May 2021
Azamara Azamara Journey Through to and including 29th September 2021 Must be completed by 12th May 2021
Azamara Azamara Pursuit Through to and including 14th September 2021 Must be completed by 12th May 2021

A complete list of Silversea return to service dates can be found here - https://www.silversea.com/information-on-itinerary-changes.html

We are working with our guests to address this disruption to their holidays, and we are genuinely sorry for their inconvenience.

To compensate guests for this cancellation, provided below are compensation options for guests who have not previously cancelled under our "Cruise With Confidence" policy.

Please note, refunds are currently taking approximately 45 days on Royal and Azamara bookings and 30 days on Celebrity, we would like to thank you for your patience during this time.

Please click here for sailing suspension FAQ's

Available Options

OPTION 1 LIFT & SHIFT
OFFER
Move to a qualifying cruise next year and price/promotions are protected! Please refer to the above grid for applicable sailings and offer expiry dates. Lift & Shift conditions vary by brand and product. Please refer to brand websites below. Not applicable to net rate bookings.
ACTION REQUIRED
Select a future sailing that qualifies and complete the details on our online form below and we'll handle the rest!
 
COMMISSION PROTECTION
Commission protected
CRUISE PLANNER PURCHASES
Any Cruise Planner purchased items will be carried over to the updated booking
OPTION 2 FUTURE CRUISE CREDIT
OFFER
125% Future Cruise Credit (FCC) when booking on-or-before 30 April 2022 and sailing through September 2022
ACTION REQUIRED
It's simple, no action required from you. FCC is automatically issued to all impacted guests.
COMMISSION PROTECTION
We've got you covered. Commission is protected on both ends - the cancelled reservation and the future booking where the correlating FCC is applied.
CRUISE PLANNER PURCHASES
Opt-in to convert Cruise Planner purchase to an Onboard Credit valued at 125% of the total amount paid.
OPTION 3 REFUND
OFFER

100% Refund of amount paid valid through June 30, 2021
 

ACTION REQUIRED
To request a refund on your client’s behalf, submit the request via the “Cancellation Form” below.
COMMISSION PROTECTION
Commission will be protected on cancelled reservations paid-in-full.
CRUISE PLANNER PURCHASES
Any Cruise Planner purchased items will be refunded to the original form of payment

Access Online Forms

For further information on Global Suspension of Cruising please visit the individual brand websites below