GLOBAL CRUISE SUSPENSION

NEW enhancements made to Future Cruise Credit (FCC) redemption processes on Cruising Power: Claim FCCs instantly, submit multiple FCCs in the one name and share the value of FCCs across multiple clients in the same booking. Applicable to FCCs issued through Global Suspension or Cruise with Confidence only.

Royal Caribbean Cruises Ltd. Extends Global Suspension of Cruising

Due to the impact of the coronavirus pandemic, RCL Cruises Ltd has suspended the following sailings:

Brand Ship Suspension Dates
Royal Caribbean Quantum of the Seas 25th April - 14th October 2021
Royal Caribbean Quantum of the Seas - Japan


Quantum of the Seas - Alaska

Up to and including 25th April 2021

Up to and including 14th Oct 2021
Royal Caribbean Spectrum - China Cancelled through to and including 30th March 2021
Royal Caribbean All ship and sail dates (exception of Quantum sailing from Singapore) Through to and including 30th April 2021
Royal Caribbean Spectrum of the Seas sailing from China 16th – 28th February 2021
Celebrity All Ships Through to and including 30th April 2021
Azamara Azamara Quest Through to and including 24th June 2021
Azamara Azamara Journey Through to and including 30th June 2021
Azamara Azamara Pursuit Through to and including 26th June 2021

A complete list of Silversea return to service dates can be found here - https://www.silversea.com/information-on-itinerary-changes.html

We are working with our guests to address this disruption to their holidays, and we are genuinely sorry for their inconvenience.

To compensate guests for this cancellation, provided below are compensation options for guests who have not previously cancelled under our "Cruise With Confidence" policy.

Please note, refunds are currently taking approximately 45 days on Royal and Azamara bookings and 30 days on Celebrity, we would like to thank you for your patience during this time.

Please click here for sailing suspension FAQ's

Available Options

OPTION 1 LIFT & SHIFT
OFFER
Move to a qualifying cruise next year and price/promotions are protected! Please refer to above grid for applicable sailings and offer expiry dates. (Not applicable to net rate bookings)
ACTION REQUIRED
Select a future sailing that qualifies and complete the details on our online form below and we'll handle the rest!
 
COMMISSION PROTECTION
Commission protected
CRUISE PLANNER PURCHASES
Any Cruise Planner purchased items will be carried over to the updated booking
OPTION 2 FUTURE CRUISE CREDIT
OFFER
125% Future Cruise Credit (FCC) when booking on-or-before 30 April 2022 and sailing through September 2022
ACTION REQUIRED
It's simple, no action required from you. FCC is automatically issued to all impacted guests.
COMMISSION PROTECTION
We've got you covered. Commission is protected on both ends - the cancelled reservation and the future booking where the correlating FCC is applied.
CRUISE PLANNER PURCHASES
Opt-in to convert Cruise Planner purchase to an Onboard Credit valued at 125% of the total amount paid.
OPTION 3 REFUND
OFFER

100% Refund of amount paid valid through March 31, 2021
 

ACTION REQUIRED
To request a refund on your client’s behalf, submit the request via the “Cancellation Form” below.
COMMISSION PROTECTION
Commission will be protected on cancelled reservations paid-in-full.
CRUISE PLANNER PURCHASES
Any Cruise Planner purchased items will be refunded to the original form of payment

Access Online Forms

For further information on Global Suspension of Cruising please visit the individual brand websites below