CRUISE WITH CONFIDENCE FCC & REFUND REQUEST
CRUISE WITH CONFIDENCE
NEW enhancements made to Future Cruise Credit (FCC) redemption processes on Cruising Power: Claim FCCs instantly, submit multiple FCCs in the one name and share the value of FCCs across multiple clients in the same booking. Applicable to FCCs issued through Global Suspension or Cruise with Confidence only.
Royal Caribbean Cruises Ltd. extends Cruise with Confidence policy until October 31st, 2021
Royal Caribbean Cruises Ltd. extends Cruise with Confidence policy until October 31st 2021
As of 9th March 2021 we will extend our programme with features as outlined below for all existing sailings, as well as new sailings booked on or before October 31st 2021, on all voyages through April 30, 2022 for Royal Caribbean & Azamara and May 4, 2022 for Celebrity Cruises.
For Silversea’s full Cruise with Confidence policy details, please click here
Flexibility: Guests may cancel or change their cruise up to 48 hours prior to sailing.
- Guests will receive a 100% Future Cruise Credit (FCC) for their cruise fare paid
Note: Our Lift & Shift option expired on 31 January 2021 and is no longer available through our Cruise with Confidence programme.
Best Offer Guarantee:Guests may change their price and/or promotion up to 48 hours prior to cruise.
- Please call the relevant brand to request a change of price or promotion.
- Guest may change their offer as many times as desired up to 48 hours before sailing.
- For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit, for bookings outside of final payment, any amounts owed will be refunded to the original form of cruise fare payment.
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Certain promotions will be excluded from the policy. See excluded pricing types below.
- Interline (Strategic or Tactical)
- EMP (Employee), EMP Family Fares, Friends/Family Rates
- Charters, Group Contracted Rates
- TA FAM / Travel Agent Friends and Family
- Casino Fares
- Nets (Deep Discount / Tactical / Net Rate)
Other important information
- All existing bookings and new bookings booked on or before 31st May 2021 will qualify for the Best Offer Guarantee and the ability to cancel in exchange for a Future Cruise Credit, 48 Hours Prior to Sailing.
- For guests who have booked refundable airfare through one of our brands and wish to modify their sailing date, we will handle all re-accommodations and waive change fees.
- Bookings made with FCCs from suspended sailings will also benefit from the new Cruise With Confidence policy.
- All FCCs issued under the new Cruise with Confidence policy must be redeemed by 30 April 2022 for Royal Caribbean & Azamara & 4th May 2022 for Celebrity Cruises, on sailings on or before 30 September 2022.
How to request an FCC
If your client wishes to cancel via Cruise with Confidence and all guests in the stateroom will no longer be sailing, please click below to complete a digital form with the guest booking details.
We'll take it from there — ensuring the Future Cruise Credit is automatically processed for your clients and the commission earnings protected for you. There is no need to contact us.
If you have any questions, please feel free to contact the relevant brand using the contact information below.
We thank you for your continued support and patience through this challenging time
For further policy conditions and specific brand FAQ’s please visit the individual brand websites below
